Answers to some common questions.  If you question isn’t answered here, please click here to contact us

Q: Is there an activation charge?
A: No.  The program is free.

Q: Do I have to change my merchant service provider?
A: Yes.  We will connect you to Payment Logistics who will provide you a rate comparison, show you what your typical monthly donation would look like (based on past statements) and get you setup and activated quickly.  Participating in Swipe the Cause program means that your existing rates will not change unless you want them to.

Q: Why do I have to change my merchant service provider?  I don’t want to deal with the hassle.
A: Changing processors is required to ensure your funds are tracked, handled and reported properly and efficiently.

Q: Will my rates increase?
A: No. Your existing rates will remain the same and we’ll provide you a comparison to prove it! The goal of Swipe the Cause is to allow your business to make a meaningful contribution to your community without increasing your existing costs.

Q: Will I have to buy new equipment?
A: Most likely, no. We've designed our program to be compatible with the majority of terminals and POS systems in use today. In the vast majority of cases you will be able to use your existing equipment. However, in the rare event that your terminal or POS is not currently supported, many times we can work directly with the manufacturer of your equipment to integrate their systems with ours. In the event that we cannot support your system and the manufacture is unwilling to integrate with our systems, you will have the option to purchase a new terminal directly through Payment Logistics or through a third party equipment provider of your choice.

Q: Who is Payment Logistics?  What role do they have in Swipe the Cause?
A: Payment Logistics is our parent company. They are a merchant service provider headquartered in San Diego, CA.  Payment Logistics started Swipe the Cause in response to the overall desire to benefit the community in which they operate along with growing their company as a whole.  The Swipe the Cause coalition met both requirements as it provides a substantial, meaningful and ongoing benefit to our community and provides a way for Payment Logistics to grow as a business.

Q: Can I review my donation totals?
A: Of course! And your customers can too!! You will receive a hard copy quarterly donation report for your business which details out your total donation for the past quarter for you to display in your business. 

Q: How do I start?
A: Send a copy of your most recent merchant services statement to 888-772-9564 – making sure to black out any sensitive information (like bank account numbers).  A representative from Payment Logistics will contact you within 1 - 2 business days of receiving your statement to discuss your account, provide you a comparison and a monthly donation estimate and answer any questions you might have.

Q: My question isn't answered here. Where can I get more information?
A: You can email your questions to This e-mail address is being protected from spambots. You need JavaScript enabled to view it - be sure to include your name, business name and contact information! If you'd rather speak to a live human being - well, we have those too! Just call 888-472-9564 during our business hours (7:30am - 6:30pm PST Monday - Friday) and a live human being will answer your call in 3 rings and answer any questions you may have.